Shipping and Return Policy

At NFC.cool, we understand the importance of prompt and reliable shipping. Our Shipping Policy outlines various aspects such as shipping methods, order processing times, costs, and any applicable restrictions. We strive to provide you with flexibility and transparency, ensuring that you can make informed decisions regarding the delivery of your purchases.

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Shipping Methods

Choose from a variety of shipping methods tailored to your preferences. The available options and estimated delivery times will be clearly presented at the checkout.

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Order Processing Time

To expedite your order, we strive to process all orders within 3 business days. Please note that this excludes weekends and holidays.

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Shipping Costs

Shipping costs are calculated based on the purchase amount of your order and the selected shipping method. The exact shipping cost will be transparently displayed at the checkout before you finalize your purchase.

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Shipping Restrictions

Currently, we proudly ship in the European Union. For destinations beyond this scope, feel free to contact us via e-mail, and we'll explore alternative shipping options for you.

‍We prioritize your satisfaction, and our Returns Policy reflects our commitment to delivering quality products. Learn about the eligibility criteria for returns, the process to initiate a return, associated shipping costs, and exceptions for defective or incorrect items. We aim to make the return process straightforward and customer-friendly.

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Eligibility

At NFC.cool, our goal is your complete satisfaction. If, for any reason, you are not entirely pleased with your purchase, you may return any unused and undamaged item within 14 days of receiving it. The returned item must be in its original packaging and in the same condition as when you received it.

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Return Shipping Cost

While we strive for excellence, please note that return shipping costs are the responsibility of our valued customers. To streamline this process, a nominal return shipping fee of €5 will be deducted from the refund amount (if applicable).

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Exception

We stand behind the quality of our products. In the event of a defective, damaged, or incorrect item, we will cover the return shipping costs. If you receive the wrong item, please contact our customer service team immediately for prompt assistance.

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Contact Us

Initiating a return is easy! Simply send an e-mail. In your email, include your order number, specify the reason for the return, and provide any relevant details.

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Return Instructions

Upon receiving your return request, our dedicated customer service team will promptly provide you with detailed return instructions and a prepaid return shipping label. To ensure a smooth return process, securely pack the item in its original packaging and affix the provided label.

Processing Time

Upon receipt of the returned item, our diligent team will thoroughly inspect it. Refunds will be processed within 5 business days from the date of receipt.

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Refund Amount

The refund will cover the purchase price minus the original shipping cost (if applicable). Additionally, the return shipping fee of €5 (if applicable) will be deducted from the refund amount.

Eligibility

In addition to our return policy, we offer exchanges for items that are unused, undamaged, and in their original packaging within 14 days of receipt.

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Exchange Process

To initiate an exchange, reach out to our customer service via e-mail. Provide your order number, the reason for the exchange, and details of the new item you desire. Our team will guide you through the seamless exchange process.

For any questions or assistance, our responsive customer service team is ready to help. Feel free to reach us via e-mail.

Thank you for choosing NFC.cool! Your satisfaction is our top priority, and we look forward to serving you with excellence.