Support & Contact
The fastest way to reach us is by email. We read every message personally and reply within a business day.
Frequently asked questions
Getting started
Are the apps free?
Yes - both apps are free on the App Store and Google Play, with no ads. A few advanced workflows can be unlocked inside the apps, but every core feature - NFC, QR, document, 3D, and Business Card - is free.
Does my phone have NFC?
All iPhones from iPhone 7 onward have NFC, and iPhone XS and newer can read tags from the lock screen without launching an app. On Android, most phones from 2015 onward have NFC - check your device specs. NFC.cool tells you on first launch if your device isn't compatible.
What's the difference between the iOS and Android apps?
The iPhone app is a full scanning toolkit - NFC, QR & Barcodes, Documents (with OCR), 3D and Room Scanning. The Android app focuses on NFC reading and writing and includes the Digital Business Card features. The other tools are on the Android roadmap.
Is there a Mac, iPad, or Apple Watch version?
NFC.cool Tools runs on iPhone and iPad, and on the Mac as well - on Apple Silicon Macs it is available as a Mac-compatible iPad app (read about NFC.cool on the Mac). 3D and Room Scanning need a LiDAR-equipped iPad. There's no Apple Watch app. NFC.cool Business Card is available on iOS and Android only.
Is the Digital Business Card a separate app?
On iPhone, yes - NFC.cool Business Card Maker is a dedicated app available at business-card.nfc.cool. On Android, the same Business Card features are included inside NFC.cool Tools - no extra install needed.
Devices, tags & features
Which NFC tags should I buy?
For iPhone, NTAG-series Type 2 tags (NTAG213/215/216) work best. NFC.cool supports the full NFC Forum spec (Types 1-5) including MIFARE Classic, MIFARE Ultralight, MIFARE DESFire, ISO 14443, ISO 15693, and FeliCa. Avoid extremely cheap stickers - antenna quality matters.
Do I need a special iPhone for 3D and Room Scanning?
Both 3D object scanning and room scanning use Apple's LiDAR sensor - that's iPhone 12 Pro and newer Pro models, plus iPad Pro 2020 and later. Apple's Object Capture and RoomPlan both require LiDAR, so neither runs on a non-Pro iPhone.
Which OCR languages are supported?
Document Scanning uses Apple's Vision framework, which currently recognizes English, French, Italian, German, Spanish, Portuguese, and Simplified Chinese. Handwriting recognition is supported on iOS 16 and later.
I can't read my NFC tag - what should I check?
Make sure your iPhone is iPhone 7 or newer. Hold the phone steady against the tag with the top edge near the chip. If the tag is brand new, confirm it's been formatted - NFC.cool can format empty tags for you.
Privacy & your data
Where is my data stored?
By default, everything stays on your device - scans, written tags, contacts, documents, 3D models. Nothing is uploaded to NFC.cool. You can opt in to webhooks if you want to forward scan data to your own server; even then NFC.cool never sees the data.
Is it GDPR-compliant?
The apps process data on-device, so there's no transfer of personal data to NFC.cool in the default mode. The website itself is cookie-free. The newsletter (Mailjet) is the only third-party data flow, and the form is self-hosted so no cookies are set on visit. See the Privacy policy for the full breakdown.
How do I move my data between two iPhones?
NFC.cool data lives in the app sandbox. Use an iCloud backup of the old device, then restore it on the new one - your scans, written tags, business card, and webhook configs all come with you.
Billing & contact
How do I cancel my subscription?
Subscriptions are billed through the App Store or Google Play, so you cancel them there, not with us. On iOS, follow Apple's steps to cancel a subscription. On Android, follow Google Play's steps.
How do I get a refund?
Refunds are handled by Apple or Google, not by us. On iOS, request one through Apple's refund page. On Android, use Google Play's refund process.
How do I suggest a feature or report a concern?
Email us either way. We log every feature suggestion and they directly inform the roadmap. For privacy or security concerns, we reply within 5 business days.